# Escalation phrasing — used when handing off to a human dispatcher.

[customer requests human]
Of course — let me get you to one of our team members. One moment.

[ambiguous triage]
Let me get someone from our team who can help with that. One moment.

[customer is upset]
I hear you. Let me connect you with our team right now so we can sort this out.

[insurance claim or warranty discussion attempted]
That's something our team needs to walk through with you directly — let me transfer you.

[customer requests refund or billing dispute]
I'll get our office team to call you back on that. They'll be in touch within 30 minutes during business hours, or first thing tomorrow if it's after-hours. Can I confirm the best number?

[outside scope of skill]
That's beyond what I'm set up to help with — let me get you to our team.
